Frequently Asked Questions

Below are a few of our most frequent questions from customers.
Feel free to contact us if you have more questions.

  • We’re never late

  • 24/7 Emergency Callout

  • Satisfaction Guaranteed

We charge both ways. Smaller jobs are charged on an hourly rate. We have a one (1) hour minimum. After one hour, we bill in 30-minute increments. Larger jobs are estimated.
Weekends and emergency are billed at overtime rates.
Multiple items make the job more efficient: less drive time, less set-up, less clean up, than doing each one on a separate visit. You also save by paying our one-hour minimum charge only once.
We cannot bill your insurance, but we will provide all the documentation that you need to file for reimbursement.

We accept cash, Venmo, and PayPal. Payment for services rendered is due upon job completion and/or receipt of the final invoice.

We can provide most estimates for free over the phone or by email. If needed, many people send us pictures of their repairs. We frequently give free estimates of the required work from the photos.

When we need to go on site to provide an estimate, there is a small fee to cover gas and our time to get there.

In some cases we prefer that you purchase some of the items needed for a job. Items such as light fixtures, faucets, toilets, shelves, ceiling fans, and others that are to our customer’s liking or preference.

Other items such as wires, cables, junction boxes, and other specific parts for repairs are better purchased by us, so that we get the correct ones. Although in some instances we can give our customers a “shopping list” to allow them to purchase all the materials and parts.

We only require a deposit for costly materials (special orders for doors, windows, flooring, paint, and others), if the cost is more than $100. Any refunds would require a re-stocking fee, depending on the cost of the parts or materials.
Yes. We guarantee our work for one (1) year when we are allowed to do the job the correct way.
It is not absolutely necessary, but we prefer to have someone at the home that is at least 18 years old. You may arrange for us to gain access to your property and to lock it after we leave. If you are out-of-state, we can provide pictures of the finish job that would be emailed along with the invoice. We treat your home with the utmost respect and care. The only thing we want to be sure about is that you leave arrangements for payment, if you are paying by check, or we can email you an invoice (due upon receipt) once the office receives the information from the handyman.

what our customers think of us

Honesty, integrity & experience

“Outstanding Work”

5 / 5

The service was quick, the price reasonable, and the quality of work was great! Maui Nicks Handyman Services came through for us immediately! Already told my friends about him.

Gloria U.

“Excellent”

5 / 5

Nick did an excellent job! He worked us into his busy schedule to get everything completed for us in time. He is friendly and extremely reasonable. I would definitely hire him again!

Butch G.

“Professional”

5 / 5

I’m glad I discovered Maui Nicks Handyman online and their website. My mom started looking around the house for more reasons to have them come back. I am very impressed with their work and skill set.

Jennifer I.